Messagebird SMS not sending **Solved**

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Ian.
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Messagebird SMS not sending **Solved**

Post by Ian. »

Hi,

I have a Meteobridge Pro (3.6 June 9 2018 build 12200 FW1.4), I have previously had Messagebird SMS working, when I test from MB is says the test was successful but nothing is shown in live data and the SMS text is not recieved, checking on the Messagebird dashboard nothing is shown in the logs.

When I send a test from Messagebirds dashboard everything works fine and my account is debited.

Any ideas?

Cheers

Ian
Last edited by Ian. on Fri Jul 06, 2018 6:53 pm, edited 1 time in total.
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Re: Messagebird SMS not sending

Post by admin »

I am not using message bird currently. Any user out there who can confirm that it still works in general?
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Re: Messagebird SMS not sending

Post by msgclubbulksms »

I am also using Messagebird SMS and delivered time of sms is less then a min
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Re: Messagebird SMS not sending

Post by Ian. »

msgclubbulksms wrote: Wed Jul 04, 2018 2:30 pm I am also using Messagebird SMS and delivered time of sms is less then a min

Thats good to know, I'll get in touch with Messagebird.
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Re: Messagebird SMS not sending

Post by Ian. »

OK a bit more information, when I first posted I said i had a message that the message had been sent successfully (I should have said this was in a banner on the 'Services' tab), however, looking at the 'Live Data' tab, this says 'No SMS Sent'.

Messagebird helpdesk have asked the following questions:

Provide the API request
URI
Method and code

On the Messagebird dashboard my setting is - API Access (REST), this is the only info I have, any idea how to get the rest of the info to help me solve this.

Cheers

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Re: Messagebird SMS not sending

Post by admin »

As usual those providers ask you tons of questions before they start checking something simple as a logfile on their side to see if they received the requests at all. Very annoying. Zero help. Just wasting time with help desk dummies.

Can you please give me remote login to your Meteobridge? I need URL and password. Please send to "info(at)meteobridge.com".
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Re: Messagebird SMS not sending

Post by Ian. »

I logged into MB to get admin my access details, and I thought I'd check the SMS feature one last time before admin had a look, and would you belive it's working!!

I can't explain it at my end, I can only assume Messagebird did some form of reset, anyway, all is good.

Many thanks admin for offering to look at the problem as I know you must be massivly busy cos the product updates just keep comming.

Great product and support.

Cheers

Ian
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Re: Messagebird SMS not sending **Solved**

Post by admin »

great, that gives me time for another soccer game to watch ;-)
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