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MBP Failure to reboot - internal storage issue?

Posted: Fri Nov 18, 2016 11:11 pm
by Tiktok
This afternoon I went to look at the Live Data on my MBP in a browser and got a message similar to "The logger cannot return any data just now..." - none of the parameters usually present was displayed.

I tried to reboot the device from the System tab - the display on the MBP then showed Reboot for several minutes but nothing else happened and I was still getting the same message on the Live Data tab regarding the logger and no data. I then removed the power cable and plugged it back after waiting a few minutes. After a short while, the Smartbedded logo appeared and the progress bar filled after which a message saying "Format storage..." appeared for several minutes with a slow flashing of the red led. The next message to appear was "Format FAILED!" and the led changed to fast flashing.

Having waited for 20 minutes between attempts, I have tried the reboot a few times but the result is the same and I cannot now log in or access the device even though it displays an IP address below the Format FAILED message. The MBP was last rebooted around 2 weeks ago so was running a fairly recent system file version.

Does this mean that the internal storage has failed again?

Re: MBP Failure to reboot - internal storage issue?

Posted: Sat Nov 19, 2016 1:36 am
by admin
sorry to say, this is indication of failed internal storage. Where did you buy the unit from?

Re: MBP Failure to reboot - internal storage issue?

Posted: Sat Nov 19, 2016 10:24 pm
by Tiktok
Thanks for the reply - I thought that would be the case with the messages. This MBPro is my second one and is a replacement for one I bought from Prodata Systems back in January which failed in April on internal memory.

I have taken the hit on voiding the warranty and swapped the internal usb stick myself which costs me less than the postage to return a unit and leaves me with only one day hole in the database to fill. System is back up and running fine with database restored from backup.

Re: MBP Failure to reboot - internal storage issue?

Posted: Sun Nov 20, 2016 10:36 am
by admin
I can send you one of the industrial 1GB ATP SLC sticks I am using for the current batches.
This is the most reliable you can get. When you exchange yourself, you might
have a look at this video how to disassemble/assemble the MB PRO:
https://www.youtube.com/watch?v=Wn0_tM_jjZI

Transcend JetFlash 710 is also rather reliable from the consumer products.

When you want me to do the repair, I will cover your postage.
But you will have a few days of missing data. You can contact me at "info(at)meteobridge.com".

Re: MBP Failure to reboot - internal storage issue?

Posted: Wed Nov 30, 2016 9:21 am
by oe2atn
I have the same problem here.
After I unplug the internal USB-stick it works. Can the internal stick be formated externally - which format should it be??

Re: MBP Failure to reboot - internal storage issue?

Posted: Thu Dec 01, 2016 12:11 am
by admin
oe2atn wrote:I have the same problem here.
After I unplug the internal USB-stick it works. Can the internal stick be formated externally - which format should it be??
I do not recommend to unplug the internal stick. Why do you plan to do so? If it is defective, please get it replaced by a new one.
The internal stick is automatically formatted on boot (when it is not in the expected format).