Adding Email Service - Not updating

[Mattk]

Trying to add a new Email service, type etc which does add a new Service # Email ok, when "Select Predefined Content for Email" can select the template ok but the Subj # Body does not update (remains empty) and get a red warning on top of tab re Email Body text is empty, also the To-Addr which should be blank is filled with previous deleted service details.

It is as if the system is not deleting/cleaning past services and/or being able to read the template? This setup is running locally on Win7 connecting to a Virtual desktop running Win8.1 via CitrixReceiver which is probably what is causing these isues?

Anybody had this type of Service adding issue?

[Mattk]

Now maybe appears to be an IE issue? Chrome was able to add the same service, with the Subj # Body being filled in but did pull up old email addresses that were previously used for this particular same service #1 which was previously deleted using Save running IE.

Still don't think this network arrangement is helping for some reason?