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graphs disappeared

Posted: Sun Jan 16, 2022 5:56 pm
by Ger
In the charts tab, I see "select chart". But I can only choose --Metacharts--". In my other setup, at a different location, I can choose multiple graphs. Previously I could also do that in this setup, but the previous graphs have disappeared, the website says this:

Error: Cannot open chart file "allinone-iso.chart": No such file or directory

Thanks in advance for help

yesterday (Jan 18, 2022) I got a reply from Boris Pasternak asking if I had tried a reset. I didn't. After resetting, I now see the option to choose a graph, but no graph is generated. It appears that a sensor can no longer be selected in WD-Live settings. Not even after a rest.
I cannot expect any further help because Mr Pasternak is on holiday until 1 February. It seems that he is the only one who can provide service.

Re: graphs disappeared

Posted: Tue Jan 18, 2022 6:48 pm
by admin
The graphs are back, so that problem is solved?

Re: graphs disappeared

Posted: Tue Jan 18, 2022 7:21 pm
by Ger
No, the graphs are not back. I can choose for a graph. but no graph is generated. I can't choose a sensor in WD-Live settings either.

Re: graphs disappeared

Posted: Fri Jan 21, 2022 12:09 pm
by admin
I managed to login on your MB PRO given by credentials you sent per email.
Situation is that your internal USB storage failed. So it is a HW problem.
I can fix when you send unit to me (to arrive after Feb 1 becaus of vacation).
I will mail you pm where to send.